Return & Refund Policy

At Top Tier Attire And Accessories™, we want you to be completely satisfied with your purchase. Please read our updated policy below to understand your rights and options regarding returns, store credit, and refunds.

1. Return Window & Eligibility

• 20-Day Return Window: You have 20 days after receiving your item to request a return.

• Condition Requirements: To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed, unused, with all tags attached, and in its original packaging. Proof of purchase (receipt or order confirmation) is required.

• Return Processing Time: Returns take 5 to 7 business days to process once your package is delivered back to us.

• Unapproved Returns: Items sent back to us without first requesting a return will not be accepted.

2. How to Initiate a Return

1. Contact us at contact@toptierattireaccessories.com to start your return request.

2. If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package.

3. Once inspected and approved, eligible returns will be issued store credit (minus applicable fees).

3. Non-Returnable & Final Sale Items

Due to hygiene, seasonality, and promotional guidelines, the following items are FINAL SALE and cannot be returned, exchanged, or credited:

• Seasonal Prom Dresses (No returns or refunds under any circumstances)

• Fajas, Bodysuits, and Undergarments (Final sale for hygiene reasons)

• Beauty Products & Accessories (Final sale and non-refundable)

• Sale Items & Gift Cards

4. Refunds & Store Credit Policy

All Sales Final – Primary Store Credit Policy

All sales are final once an order has been processed and delivered to your local carrier. Most eligible returns qualify for Store Credit Only.

• Store Credit Terms:

  • Store credit is issued for the purchase price of the eligible returned item(s).

  • Store credit does not expire and can be applied toward any future purchase on our website.

  • Original shipping charges are non-refundable.

  • A return shipping fee will be deducted from your store credit balance, unless the return is due to a defective, damaged, or incorrect item.

When Cash/Original Payment Refunds Apply

Refunds to the original form of payment are only issued under the following specific circumstances:

1. The order is canceled by Top Tier Attire And Accessories™.

2. An item is sold out after your order has been processed.

3. The item(s) delivered are proven to be defective, damaged, or incorrect.

• Refund Processing Time: If a refund to your original payment method is approved, it will be processed automatically within 10 business days. Please allow additional time for your financial institution to post the transaction. If more than 15 business days have passed since your refund was approved, please contact us at contact@toptierattireaccessories.com.

5. Damages, Defective Items, or Incorrect Shipments

Please inspect your order upon reception. If your item is defective, damaged, or if you received the wrong item, please contact us within 7 days of delivery at contact@toptierattireaccessories.com so we can evaluate the issue and make it right.

6. Exchanges

We do not offer direct exchanges. If you wish to replace an item, please return your eligible original item by mail following our return policy to receive store credit, which can then be used to place a new order.

7. Shipping & Delivery Disclosures

• Delivery Timeframe: Our standard delivery timeframe is 13 to 15 business days. Once handed over, your local carrier assumes responsibility for final delivery. Additional minor delays may occur if local package volume exceeds carrier capacity.

• Address Accuracy: Top Tier Attire And Accessories™ is not responsible for lost, misplaced, or incorrectly delivered shipments if inaccurate address information was provided at checkout.

• Lost or Stolen Packages: We are not liable for return packages that are lost or stolen in transit back to our facility.

• Tariffs & Duties (Included Price): All tariffs and import duties are included in the final purchase price at checkout. There are no hidden fees, extra charges, or surprise customs duties upon delivery.

8. European Union (EU) 14-Day Cooling-Off Period

Notwithstanding the above policies, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt for any reason, without justification. Returned items must meet our standard condition requirements (unworn, unwashed, with tags attached, and in original packaging) along with proof of purchase.

Contact Us

If you have any questions or concerns regarding our policy or a specific item, please reach out to us at contact@toptierattireaccessories.com.